Marco Di Milano – Online Policies


SALE & Special Offers – Final Sale Policy

All items purchased from our SALE section, including Special Offers, Featured Sale Products, and promotional pricing events (or similar campaigns), are considered FINAL SALE due to the exceptional discounts applied.

Final Sale items are not eligible for:

  • Returns
  • Refunds
  • Exchanges
  • Store credit

We strongly recommend reviewing all product details and consulting our:

 ✅ SIZE & FIT GUIDE

before completing your purchase, as final sale items cannot be modified once the order is placed.

This policy applies to all SALE and Special Offer items, regardless of the promotion or season in which they are offered

How To Place an Order

  1. Visit the product page.
  2. Select your size and options.
  3. Click Add to Cart.
  4. Proceed to Checkout, enter your billing/shipping information, select your shipping method, and complete payment.

Payment Methods Accepted

  • AMEX
  • Visa
  • Mastercard
  • Discover
  • PayPal

Sales Tax

  • No sales tax is charged on USA orders except in Texas.
  • International orders are not charged tax at checkout; however, local authorities may charge duties/taxes upon arrival.
  • All international duties, taxes, and import charges are the customer’s responsibility.

Domestic (USA) Shipping

Free Shipping

FREE UPS Ground shipping is offered on all orders within the continental United States.

Hawaii & Puerto Rico

Free shipping does not apply.
Customers must select and pay for the best available shipping option at checkout.

Expedited Shipping Options

Available at checkout for an additional cost:

  • UPS 3-Day Select
  • UPS 2-Day Air
  • UPS Next Day Air

International Shipping

International shipping rates vary depending on the destination country.
At checkout, customers must select and pay for the best available shipping option, which is calculated automatically based on location.

While costs may vary, international shipping typically ranges between $50–$60 USD.

Additional notes:

  • We can ship up to 2 items per international shipment (no more than 2 items per package).
  • Most international orders are shipped via UPS, with USPS used when necessary.
  • Marco Di Milano does not charge duties or taxes.
  • Your country may apply duties, VAT, or customs fees upon arrival—these charges are the customer’s responsibility.

Delivery Times

Delivery time = Processing Time (24–48 hours) + Shipping Time

  • UPS Ground: 3–5 business days (USA)
  • UPS Expedited: Delivered within the quoted time (subject to UPS guarantee suspensions)
  • UPS International: Typically 6–10 business days

Returns & Exchanges Policy

(Updated with the new Self-Serve system)

We now offer a streamlined Self-Serve Returns & Exchanges process.
All return/exchange requests must be initiated directly through your order page on our website.
Requests outside this process will not be accepted.

Return & Exchange Window
Returns and exchanges are accepted within 15 days of receiving your order.

Exchanges

  • The first exchange is free of charge (one-time courtesy).
  • Any additional exchange beyond the first will require the customer to cover:
  • Return shipping costs
  • Outbound shipping costs for the new item
  • A $25 USD restocking fee

Returns (Refund Requests)

  • All returns are subject to a $25 USD restocking fee.
  • Shipping charges are non-refundable.
  • If a return is requested after an exchange has already been completed, the applicable restocking fee and shipping deductions will apply.

Additional Notes
This policy is designed to maintain fair use of our exchange program while ensuring proper inventory control for our handcrafted, high-value products. Excessive exchanges or returns may be reviewed and declined.

Self-Serve Returns & Exchanges — Required Process

All requests must be created from the same order in your account.

How It Works

  1. Sign in at www.marcodimilanoshoes.com
  2. Go to Account → Orders
  3. Open the order you want to return/exchange
  4. Click “Request Return” in the top-right corner
  5. Follow the guided steps to submit your request

Return Reference (RMA)

Your Order Number serves as your return reference.
No separate RMA number is needed.

After submitting your request, you will automatically receive instructions and a return label (when applicable).

Important:

Returns or exchanges not submitted through the Self-Serve system will be declined.

Store & Warehouse Return Rules

Returns/exchanges cannot be dropped off at the warehouse or store unless:

  1. The Self-Serve request is completed
  2. The customer can show the Order Number return confirmation (printed or on phone)
  3. Our team has emailed authorization—including Order # and Customer Name—to the warehouse/store team before drop-off

If any requirement is missing, the return will be declined.

Condition Requirements

Items must be returned in original condition, including:

  • Original shoe box
  • Dust covers
  • All tags
  • All original packaging

Unacceptable conditions include:

  • Wear or tear
  • Scratches or scuffs
  • Excessive creasing

Items that do not meet these standards will be returned to the customer.

Processing

Exchanges

Shipped promptly after we receive and inspect your returned item.

Refunds

Issued to the original payment method or credit directly as a Store Credit, after inspection.
Shipping fees and restocking fees apply.

International Return Policy

For international orders refused at delivery and returned without a valid Self-Serve request:

  • A 15% restocking fee will apply
  • Additional customs or re-import fees may be charged

Privacy Policy

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your:

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Payment information

This information is used only to process and ship your order.
We respect your privacy and do not share or sell any of this data.

We also use 3rd-party cookies to track website activity.
These cookies do not contain personal information.
Vendors like Google may display ads to you based on this cookie data.
You may opt out of Google’s use of cookies on the Google Advertising Opt-out page.

How We Protect Your Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.